Line 6 License Manager FAQ

We have created an accompanying video tutorial for the License Manager at http://line6.com/community/docs/DOC-2295.

What is the Line 6 License Manager?

The Line 6 License Manager allows you to authorize & manage all of your purchased Line 6 licenses so that they function simultaneously with multiple computers and/or Line 6 devices. For instance, you can have a Mac computer, a Windows computer, a POD XT, and a TonePort, and be able to use your purchased licenses on all of them once the devices are properly authorized. This goes for new license purchases as well as purchases made in the past.

Additionally, the Line 6 License Manager provides online access to your line6.com User Account, allowing you to reference your purchase history, register your gear, manage account options and more!

The License Manager replaces Line 6 Monkey as the tool to use to manage licenses. Line 6 Monkey continues to be used as an updating tool for Line 6 devices.

What devices work with the License Manager?

A compatible device can be a computer or any supported Line 6 USB device that is connected. POD Studio, TonePort, GuitarPort, POD X3 or POD XT devices are all supported for license authorization.

Can I remove licenses from my Line 6 device or transfer them to a different Line 6 device?
Since your purchased licenses are attached to your account, and not your devices, using licenses on different Line 6 devices is only a matter of authorizing the devices.

NOTE: One exception is “Factory Add-Ons”. These are features that can only be used with the device it came with and cannot be removed from that device to be “shared” with your other Line 6 devices. For example, POD XT Live comes with an FX Junkie Add-On. After authorization, License Manager does not make that unit’s FX Junkie available to your other authorized devices. In License Manager, Factory Add-Ons are displayed in italics once you've selected a device and goes on to say "these Add-Ons can only be authorized on this device".

How many devices can I authorize?

You can authorize your purchased license(s) to more than one device at the same time; however, your number of simultaneously active authorizations is limited to four. This limit includes three of the same type of device (i.e. three POD Studio UX-1 devices) simultaneously authorized. If you have reached the maximum number of allowable authorized devices, the License Manager will remind you of this. If this happens, you can “Deauthorize” one or more of your authorized (computer or Line 6) devices within the License Manager. This will then allow you authorize another device.

You can authorize up to ten unique devices over the lifetime of your Line 6 account. Additionally, the maximum number of Line 6 accounts that can authorize a specific device over its lifetime is limited to five.

How do I authorize my device(s) for use with my licenses?

Download and install the latest version of Line 6 License Manager for your operating system from the Line 6 software page. Go to the following link for software downloads: Line 6 Software downloads.
Before launching the Line 6 License Manager, be sure to have your Internet connection active (and your Line 6 device connected, if you are using one).
Launch the License Manager:
- On Mac® - Go to /Applications/Line 6/Line 6 License Manager.
- On Windows® - Go to Start menu\Programs\Line 6\Tools\Line 6 License Manager.
Log in to your Line 6 account.
Select the device to which you want to authorize for use with your licenses and click the Authorize button.
Once the Authorization process completes, you may be prompted with a screen informing you that your Line 6 device includes some Add-Ons that need to be “Installed” on your device. If you are presented with this screen, click the Install button to proceed.
At this point, you are able to use your licenses on your authorized device. Repeat this process with any other devices you want to authorize for use with your licenses.

My Line 6 hardware is already Authorized. How do I add my recently purchased model packs to my device?

If you recently purchased Model Packs on your Line 6 account, and License Manager shows that your computer or Line 6 hardware is already Authorized but does not show the new model packs in the 'Add-Ons' list, you need to De-authorize, then, re-authorize the device to use the new Model Packs with that device.

Can I use the License Manager to activate or manage RiffWorks or iLok licenses?

The License Manager will manage the Line 6 version of RiffWorks, but not RiffWorks Standard, which requires a SonomaKey from Sonoma Wireworks. iLok licenses are deposited from your Line 6 account to your www.iLok.com account, but License Manager is not used to do this.

Is an Internet connection required to purchase licenses and authorize devices?
Yes, purchasing of licenses requires an Internet connection. After the purchase, License Manager must connect to your Line 6 account so you can authorize your device(s) for use with your purchased license.

How do I deauthorize a device?

To “Deauthorize” an authorized device, select the device within Line 6 License Manager and click the Deauthorize button. When deauthorizing a Line 6 USB device, you may also be presented with an extra step to “Remove” the licenses from the device. If you are presented with this screen, just click Remove and wait for the Line 6 Server to properly configure your device.

If anything happens to my Line 6 device, or my hard drive crashes, do I lose my licenses?

No, your model packs will be safe. They are tied to your Line 6 account, not your Line 6 devices, the software installation or your computer. Your Line6.com user account maintains a record of all model pack purchases. In the event that your device needs repairs or replacement, Line 6 Customer Support will be able to deauthorize the faulty device as needed.

I can’t use my licenses anymore. What happened?

Please understand that only the account that purchased the licenses will be able to access the licenses, regardless of who has the device containing the licenses. If you can’t access this account, you won’t be able to access the licenses contained within it.

For instance, if someone bought a Metal Shop license and assigned it with Line 6 Monkey to his POD XT, then later connected his friend’s POD XT Live to Monkey and allowed that unit to use the model pack, his friend will now no longer be able to use Metal Shop because his friend’s account was not used to make the purchase. The owner would have to “gift” the model pack’s store order to his friend’s account (see how to “gift” below).

Another case is a father using his Line 6 account to buy a model pack for his daughter. He’d have to “gift” the purchase to her account for her to have access to the model pack.

Another scenario involves licenses purchased online. Line 6 is the only authorized seller of licenses for use with Line 6 devices. If you purchased Line 6 licenses from anywhere other than the Line 6 website, the licenses were originally purchased using a Line 6 user account other than your own and the licenses have reverted to that account. The account owner would have to “gift” the store order to you in order for you to use the licenses you purchased from that individual. Line 6 plays no part in this situation.

What if I sell my device? What happens to my licenses?

If you intended to sell your licenses with the device, then you can “gift” the relevant store order(s) to the buyer.

If you didn’t intend to sell your licenses with the device, when the buyer runs the License Manager and logs in, it will prompt him to authorize the hardware, which will remove the device authorization from your account and restore the licenses for use with your account.

How do I “gift” a store order?

Use the License Manager to first deauthorize all of your devices. Next, log in to your Line 6 account, visit the Purchase History page, and click the Details link for the order. Click the link/button labeled "gift", then enter the destination Line 6 account username and click confirm. The order will still show in your account history, but you will not have access to the license(s) from the order, be able to return it, or be able to gift it again. The giftee's account will display the order on the Purchase History page, but not be able to return or gift it. The account holder will have access to all the license(s) in the order. After deauthorizing your devices and completing the gifting process, you can re-authorize your devices to use with any remaining licenses. NOTE: Model Packs purchased as part of an email promotion cannot be gifted.

How do I return my purchased license?
Each Line 6 license (except iLok) includes a 30-day money-back guarantee. You can log on to your Line 6 account, visit the Purchase History page, click the Details link for the order and click on "Return". You must have fully deauthorized all of your devices using License Manager before the return process can begin. After deauthorizing your devices and completing the return process, you can re-authorize your devices to use with any remaining licenses.

I don’t see my connected device in License Manager. What’s wrong?

If you don’t immediately see your connected device, try connecting it to a different USB port on your computer, preferably the back, and click the Scan for Devices button. Additionally, disconnect all non-essential USB, Firewire, and MIDI devices and hubs from your computer. Turn off any other programs that may be running and de-activate all anti-virus software installed on your computer.

License Manager says that there is no connection to the internet even though I am connected and able to access the internet normally. What’s wrong?

There are a number of issues that can cause Line 6 License Manager to not be able to connect with the Line 6 servers. The biggest offenders are pop-up blockers and surfing anonymizers. Please disable these tools if they are active during your session.

Which server port does License Manager access and how does it need to be configured?

Your server connections need to have port 80 or 443 outbound. Another option is to use a proxy server.

What are the system requirements for the Line 6 License Manager?

The Line 6 License Manager is compatible with the following operating systems: