Q: What is Line 6 Monkey?
A: Line 6 Monkey is the intelligent updater for your Line 6 hardware and software products.
Q: Is Line 6 Monkey compatible with my computer?
A: The latest version of Line 6 Monkey is compatible on Windows XP, Windows Vista, and Windows 7 on PC, and Intel Mac computers running OS X 10.5.x Leopard and later. (Line 6 Monkey 1.50 and newer do NOT support Mac OS X 10.4 Tiger or Power PC Mac computers).
Q: How do I update Line 6 software with Line 6 Monkey?
1) Disconnect all non-essential USB, Firewire, and MIDI devices from your computer. Turn off any other programs that may be running and de-activate all anti-virus software installed on your computer. Do not use any USB hubs when using Line 6 gear at any time. See the following links for more information on connecting MIDI and USB devices to your computer:
MIDI: Functionality, Control, and Connectivity with Line 6 devices
USB Connectivity with Line 6 Devices
2) Download the latest version of Line 6 Monkey for your operating system from the Line 6 software page. Go to the following link for software downloads:
Line 6 Software downloads
3) You can leave the "product" set on "all", then select Monkey from the software dropdown menu.
4) Select your Operating system ("OS") from the next dropdown menu. For this installation we will select Windows XP.
5) Select "go"
6) The first program at the top of the page will be the latest version of Line 6 Monkey available for download. Select the "download now" icon to download the program to your computer. We recommend saving the installation file to your desktop so it is easy to find.
7) Once Monkey is downloaded you will need to install the program to your computer. double click the installation icon to see the following window, then select "Next":
8) Agree to the license by clicking on the "I agree" and select "next"
9) Select "Install"
10) Select "Next" when the installation is complete
11) Choose if you want the Monkey icon on your desktop and select "Next"
12) Select "Finish" to exit the installation process.
When the installation is complete you will run Line 6 Monkey. Choose the hardware device you wish to update. Once you have selected the unit you will be prompted in the updates tab to download the appropriate software and drivers for your unit. See the following documents for driver installation information:
Windows USB Device Driver InstallationMac USB Device Driver Installation
When the drivers are installed you can connect your device via USB into the computer with an active internet connection. Monkey will tell you exactly what Line 6 software is installed in your computer and what firmware is installed in your Line 6 hardware product. If updates or optional software accessories are available online, the Monkey will let you know and give you the ability to perform an update or purchase the accessory from within this application. Be sure to keep all of your hardware and software updated at all times to avoid communication errors.
Q: How do I restore a tone bundle (all the presets) via Monkey?
1) Launch Line 6 Monkey and ensure that all the software is up to date. Then select "Backup and Restore." For this example we will use a PODxt device.
2) Under Restore, select "load bundle"
3) Select the bundle you want to load, then select "open".
4) Monkey will ask if you want to replace the presets in your unit. Select "yes".
5) wait for the patches to load, then select "OK" when the patches are loaded.
Line 6 Monkey trouble shooting
Q: I'm trying to update my Line 6 device with my MIDI interface but Line 6 Monkey doesn't recognize my gear?
A: When updating a Line 6 device via a MIDI interface, please ensure that you are using the latest drivers for the interface. These drivers can usually be downloaded from the web site of the interface's manufacturer. Line 6 advises you do this in order to ensure that the updates will go smoothly.
Q: Line 6 Monkey will not connect to the internet so that I can do my updates. Monkey says that there is no connection to the internet even though I am connected and able to access the internet normally?
A: There are a number of issues that can cause Line 6 Monkey to not be able to connect with the Line 6 servers. The biggest offenders are pop-up blockers and surfing anonymizers. Monkey uses specific information in the internet headers to verify the connection between our servers and your gear. The end result of using programs like "Ghost Surf" (a popular surfing anonymizer) is that they strip out this information. As a result, Line 6 Monkey and the Line 6 servers cannot agree that they have a valid connection available. If you are using the Ghost Surf program or a similar surfing anonymizer service, then you would need to temporarily disable this feature while you are using LINE 6 MONKEY. Most such programs have a way to specify a particular web domain as 'safe', and you may simply be able to tell the program that line6.com can be trusted. If not, however, you will have to consult the documentation for the software to determine how to disable it for use with Line 6 Monkey.
If you are using a product called GHOST SURF - make sure you don't have the "eye" visible in the task bar. Right click on the "eye" and select "exit" to turn Ghost Surf off.
If this doesn't help, it may be one of the background processes that Ghost Surf starts. Ghost Surf 2005 will start a process called Scheduler daemon.exe which can be stopped using the Windows Task Manager. You can open the Task Manager Window by hitting the CTRL-ALT-DEL keys at the same time. Just select the Scheduler daemon.exe process and click the "End Process" button. To restart the process, go to the Ghost Surf 2005 directory and double click on the Scheduler daemon icon which is a lightning bolt.
You'll also want to check and see if you (or your ISP) are running proxies that are not up to date. You can check this in the Tools/Internet Options menu of your browser.
Q: Which server port does Monkey access and how does it need to be configured?
A:Your server connections need to have port 80 outbound. Another option is to use a proxy server.
Q: Line 6 Monkey freezes while detecting MIDI devices and I have to close it out from Task Manager. Is it broken?
A: There are some 'virtual' MIDI devices that don't react well to MIDI scans and can hang the system. Before running Line 6 Monkey, make sure that any drivers for non-physical MIDI devices (like virtual synths and the like) are disabled to avoid this problem.
Q: Why does Line 6 Monkey ask me to register my device even after I already have?
A: The program is set to constantly remind you to register your gear, so if you are not signed in you will be prompted to register. You can always select "Remind Me Later" to continue to Line 6 Monkey.
